Manage all customer conversations in one place
Simplify customer communication with Torcia's omnichannel inbox. Connect WhatsApp, Instagram, Facebook Messenger, TikTok, and more into a single, powerful workspace.
Omnichannel Integration
Connect customer favourite channels
Your audience interacts with multiple channels throughout their journey. That's why businesses with seamless omnichannel customer journeys retain 89% of their customers.
Discover omnichannel inbox
Everything you need to talk to customers
Bring your team and your channels together to provide lightning-fast support and close more sales.
Collaborate with your team
Assign conversations, leave internal notes, and work together seamlessly without switching apps.
Automate repetitive tasks
Use Torcia AI to instantly answer common questions and route complex issues to the right human agent.
Full customer context
See a customer's entire order history and past conversations right next to the chat window.
150%
Faster response time
When you centralise channels and use workflow automations and AI.
80%
Of FAQs instantly resolved
AI picks up FAQs and resolves them before they land in the inbox.
70%
Increase in lead generation
With all conversations centralised you'll never miss an opportunity.
Stop losing customers to slow replies.
In eCommerce, speed is everything. When you manage all your channels from a single inbox, no message slips through the cracks.
